The order lifecycle
How it works
Onboarding a community should cost you less effort than filling in the questionnaire yourself. That is the design rule everything below is built against, so every item we ask for is an attachment you already hold. Nothing on this page asks you to compose anything.
One-time community onboarding
The first order for a community sets up its file. You send six documents, once. Later orders for the same community do not ask for them again unless something has been reissued.
| Document | You already have it as | What it answers |
|---|---|---|
| Current adopted budget | Board packet PDF or an accounting export | The reserve test, budget adequacy, assessment income |
| Most recent reserve study, if one exists | Consultant PDF | The reserve study alternative and its funding method |
| Master insurance declarations, all layers | The agent's renewal packet | Carriers, limits, forms and every deductible |
| Most recent inspection or engineer report, if any | Consultant PDF | The safety addendum, critical repairs, condition answers |
| Recorded declaration and amendments | Your document vault or title file | Phasing, master association, lease terms, commercial space |
| Unit count and address roster | Management system export | The denominator under every percentage on the form |
Per-order refresh
Every order after the first is four items, and three of them are one line each. Minutes, not hours.
| Item | You already have it as | What it answers |
|---|---|---|
| Delinquency aging as of the order date | One accounting system export | The count of units 60 or more days past due, regular and special assessments |
| Open or discussed special assessments | One line each: purpose, total, balance, status | The special assessment answers and their consistency with condition |
| Litigation update | One line per matter, or the word none | Litigation disclosure and classification |
| Occupancy counts, if the association tracks them | Management system, or the honest answer that it does not | The occupancy block. We never guess a figure the records do not support |
What we do with it
Every arithmetic field is computed rather than transcribed, and the working is shown: numerator, denominator, threshold. Every narrative answer is drafted in the phrasing underwriting expects, disclosed then classified rather than left as a bare yes or no. Insurance is transcribed from the declarations page as the page states it, with each deductible carrying its peril, its basis and how it applies.
Every material answer carries the document it came from and the date of that document. Where the association's records do not support an answer, the package says so in the form the agencies accept, because an invented figure is the expensive kind of wrong.
Anything missing or internally inconsistent comes back to you as one consolidated list. We do not send four emails over two days asking for one thing at a time.
A human reviews every package
No package is returned on machine output alone. A person reviews the whole file against the agency requirements first, and that step is not optional or sampled.
Turnaround
24 to 48 hours from a complete document set to the package in your hands. If the set is incomplete, the clock starts when the last missing item arrives, and you will know what is missing within the same window.
There are no rush fees. There is no premium tier, no expedite button, and no slow lane whose existence would make one necessary.
What you receive
- The completed questionnaire package, in your branding
- Prepared on the current agency form set, ready for your manager's review and signature.
- A source and date stamp on every material answer
- So that if a lender, an owner or a court asks later where an answer came from, the package already says.
- A findings list
- Each item we could not answer cleanly from the documents, what the requirement is, and what would resolve it. This is the list your manager works from, and it is the same list a lender would otherwise send back a week later.
- The supporting attachments, assembled
- The documents the answers rest on, collected in one place rather than scattered across the original request thread.
The signing step
Your manager reviews the package and signs it. That is not a formality we would like you to perform: the management company is the preparer and signer of record on every document, and it is the only party that delivers anything to a lender. Averbrook produces the draft and never issues, transmits or certifies anything itself.
If the lender comes back inside its review window, send us what it asked for and the correction is free.
Try it on one building
The first package is free. Send one community's documents and judge the work on your own paperwork.